Dealing with bureaucracy

Changing address is a pain at any time, more so when you move interstate. I can’t imagine the fuss if you moved overseas!

We attended to some of the essential paperwork in advance of moving from Kalgoorlie to Mount Gambier. Electricity, water and telephone all had to be changed before we shifted.

I earmarked today for notifying the host of other services we use.

In no particular order:

  • BankWest (online, easy)
  • National Australia Bank (branch visit, okay)
  • RAC Insurance (phone, okay)
  • AAMI Insurance (phone, extended wait)
  • Driver’s licence (office visit, not too scary)
  • Vehicle registration (inspection at one site, registration at another, red tape galore)
  • Westpac (online, easy)
  • AHM health insurance (online, confusing)
  • RAC roadside assistance (branch visit, complicated, unfinished)
  • Ebay (online, easy)
  • PayPal (online, confusing).

There are a couple more to go including Telstra mobile and Vodafone wireless broadband.

Crazy bureaucracyI went through the hoops of changing my RAC membership only to be told in South Australia they “follow the motorist” not the driver.

That means if Juliet is driving her car (which happens to be registered in my name) she wouldn’t be covered if it broke down. In Victoria, the RACV “follows the vehicle” not the motorist.

Something that impressed me was the “Service SA” office which is a sort of one-stop shop for State Government services. We obtained driver’s licences there and registered Juliet’s Kia Rio. They also handle water accounts, fishing licences, etc.

Switching the licence was easy enough. I checked online first and went in with a wheelbarrow load of paperwork.

I’m sure the girl at the counter was accustomed to turning people away for not having all the relevant documents. She seemed almost disappointed when I was able to produce them all.

To register the vehicle we had to first visit an inspection site to obtain a certificate verifying the car’s identity and confirming it hadn’t been pinched.

The inspection bureau was a large shed with advertised opening hours of 12.15pm to 4pm. It’s the only facility of its kind in South Australia outside Adelaide; elsewhere people need to visit a police station.

An officer thoroughly checked the car. It took about half an hour altogether, but we didn’t have to wait long.

Afterwards we had to return to Service SA, produce the certificate, fill out another bundle of replica forms and handover a wad of cash to receive some black and white number plates promoting South Australia: The Festival State.

I wanted Mount Gambier plates, but they cost $180 more, too dear.

Repeating the records of engine number, VIN, etc reminded me of a conversation I heard on the radio yesterday.

Apparently people entering Kyrgyzstan or some such Central Asian country have to pass through three identical border posts. The second and third posts check the earlier processing procedure.

Oh well, it’s good to create employment in the public service.

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8 years 1 month ago

There would be massive unemployment in India if we didn’t have a complex bureaucracy 🙂